Frequently Asked Questions

Signing Up

Do I need to choose a payment plan before signing up?

We’re keen to get the paperwork correct right from the start, so it’s best to decide which plan you’d like to go on before signing up. If you’re not sure which plan would suit you, get in touch with our sales support gurus.

How do I go about getting on board?

You can sign up in three easy steps:

1. Download the correct application form from this page
2. Fill out either a direct debit form or personal guarantee form
3. Fax the forms to (04) 8947075 or email them to propertyagents@trademe.co.nz.

How long will it take you to process my application?

This is dependent on how busy things are at Trade Me HQ but generally we’re able to get you up and running within one business day. If you need to get on the site urgently just let us know, we’ll do our best to help you out.

What if I already have a Trade Me account that I want to change over?

We can easily change your current Trade Me account to a property account.  Just keep in mind that you can’t use your property account to buy or sell anything other than property.

If you still want to trade on the site or have a bunch of feedback you want to keep, it might be better to start a separate account for your property listings. If you think this is for you, get in touch with our sales support gurus who will help you out. 

Can I change any of my details at a later date?

Of course! If you ever need to change anything just let your account manager know.

Account Information

How do I know who my account manager is?

When we set your account up we would have popped you an email letting you know who your account manager is, along with their contact details. If you’ve lost these, you can find their details on your My Trade Me page.

Our office has had a name change/change in ownership. Who do we need to inform?

Please inform your Account Manager of this in writing so we can update our records.

How can I change the office details and/or logo that appear on my listings?

If you would like your phone numbers, website URL or logo removed or amended, please contact your Account Manager.

What is my account email address used for?

We’ll send an email to your account email address for a few different things, but mainly:

• a daily summary of listings you have started
• a daily summary of Super Features you've started
• when one of your listings is due to expire
• Trade Me and Trade Me Property newsletters.

Can I change my email address or password?

Yes. Once you are logged in, click on the 'My Trade Me' tab and on the right hand side of the screen there is a link to the 'change my email' and 'change my password'. Just follow the instructions and you're set.

Can I use my Trade Me account for non-property related items?

Unfortunately your account cannot be used for anything other than property listings. Please contact your account manager if you’d like more information.